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Notify Alert Group of When an Alert is Responded To
Alerts sometimes go to multiple staff at the same time to get the quickest response. Multiple staff are responding to these alerts when only one needs to. The idea is to some how notify staff in the group when someone states they are responding. M...0 Planned
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Multi-select functionality for messages in a thread
We would like to be able to multi-select messages within a thread so they can be copied at once. Then create a new thread to different people and paste those messages in to the new thread at once.0
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Allow addition of suffix at end of dial pattern
BCH has both 5 digit and 10 digit internal extensions. This requires callers to dial "#" after entering the extension to connect the call. Server 4.11.12 and app 4.12.4 was released to address the 10 digit internal extensions but it did not solve ...1 Clarification requested
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Include location information for E911 over private 5G
BCH is deploying Edge over a T-mobile private 5G network. They are requesting that location information be included in 911 calls. The telecom team sees this as a legal requirement. -
Impersonate users
It would be very helpful to have the ability to impersonate a customer. This will help when troubleshooting issues0
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Add all spoken commands to the User Activity report along with Recognition Score value
I had a user accidentally Block All Calls but I was not able to find when the spoken command occurred in any reports. It would be helpful to report all spoken commands in the User Activity report and also include the Recognition Score so we can se...0
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The user wanted to know if it's possible to arrange notifications from the newest to the oldest instead of sorting them by high/critical and medium priority.
The user wanted to know if it's possible to arrange notifications from the newest to the oldest instead of sorting them by high/critical and medium priority.1 Planned
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alert pop-ups in Vocera Edge.
Valley Health Virginia would like to replace the word ‘OK’ with ‘Dismiss’. The word dismiss makes more sense to end users in understanding that they are only dismissing the pop-up and the alert will be in their inbox as unread.1 Planned
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We want to see if a message thread won’t jump to the top of people’s text thread list when someone leaves that thread. It causes new texts to get buried and missed.
Certain groups in our Organization that have a message thread in VCS for each patient room on their unit have struggles with messages being buried by staff leaving threads and it jumping to the top of their messages.0 Planned
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Import staff assignment from CSV
For those customers that are still keeping tracking of schedules using spreadsheets, we'd like to be able to import that spreadsheet into our Master Directory. I believe that Epic can do this today and it would be great if we could leverage the sa...
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