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Vocera Voice availability status needs to be available on Engage
When a user is on a phone call, the availability status(ie on a phone call) should be reflected on Engage side for smarter rules. Users on a phone call that is urgent shouldn't be interrupted, we'd automatically escalate past them to the next memb...0 Planned
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Ability to set whether alert breaks through an active call
We would like the ability to configure the 'Break through' option for calls in Engage rules. Currently, the 'high' priority alerts break through calls but can be set to not break through DND.0 Planned
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make locations searchable
For example, we get a call from 5 West, we need to find what is currently setup in Engage rules, then troubleshoot from there. So we would search for 5W in the search bar.0 Planned
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Engage - Deliver alerts based on scheduled rules
Request from Andrew Kusters at VA Milwaukee (Clement J. Zablocki VA Medical Center): "Is there a way we can set a message to automatically go out on our VOIP phones every 2 hours around the clock?" This is something that is not a part of the stand...0 Planned