Ability to remove DND/forwarding from Admin Console
One benefit would be the ability to remove DND/forwarding options directly from the admin console. We receive a lot of afterhous calls due to users putting themselves on DND or on call forwarding, without even realizing it. While these are easy to troubleshoot and resolve (I can log in remotely to VCS from wherever I am), it's still rather annoying if we were able to just resolve it from the admin console.
Features such as this exist from the CUCM side of the house, so it's indeed possible depending upon how your software is developed.