This Idea was brought up from Tanya Vuong from case 255191. The desire is to, when drafting a new message from the Web Console to be able to search for a favorited
Group within the To: field.
Below is an example of the current limited workflow:
User 'A' and 'B' have different home sites
User 'A' has a different home site than 'Group C'
- If User A favorites User B in the Web Cosnole they can
search for them when drafting a new message (from To: field)
- If User A favorites GROUP C, they are unable
to search for that user when drafting a new message (from To: field)
Hyper link is location of video recording of reported behavior in customer's own words (3min video)Play recording
Location of recored video: \\cifs2\CustomerLogs\NA\THR-TexasHealthResources-Arlington-TX\SupportCases\2018\255191_FavoriteGroups_WebConsole