We've had a department head has queried us about a permission/protocol that can be added to one of their consultants/consultant groups so that whenever this consultant/consultant group is called, the call cancel until either the consultant answers or rejects the call.

We've done some digging and can't seem to find anything in the console relating to our query. So if this could possibly be implemented as a permission/protocol for the admins to select when setting up a user or a group, or if there is a work around for this, then that would be brilliant.

Any help would be immensely appreciated.