Currently, when assigning roles to users with multiple profiles, the system allows assignment to any group associated with those profiles, even if the role is configured to assign to a specific group only. This leads to confusion and potential misassignments.
Enhancement Request: Restrict role-to-group assignment strictly to the group configured for that role, regardless of other groups available via other profiles.
This change would improve clarity and reduce errors in environments with high user and role volume.
4.12.0 Edge Server/Mobile Release provides the capability to restrict the assignable org units to those associated directly to the Care Role.
Per the customer - This also impacts call forwarding as users will not be a part of the correct groups.