It would be great if the V5000 process was the same as the C1000 during Staff assist 'Red Button'.

Currently on the V5000 - you need to listen to duress audio, read screen for username, press 'DND' to hold audio, press 'Call button' give new command 'Locate username'. This is a timely process, which defeats purpose of listening to important information within the audio as you miss most of the audio.

C1000 process - Listen to audio, press DND button - user name and location is read instantly without command and then auto returns to the live audio.