Handset Mode On/Off - Reporting Function


I was doing some auditing on some users and the day to day functions they do with thier badges (login/logout, add/remove from groups, DND on/off, etc) and I noticed that there is one function of the device that is NOT reported when doing the User Activity Report - "Entering Handset Mode" when pushing the middle button between the Volume/Menu Up and Down
I spoke with Support Staff on this and in fact they confirmed that there was no audting on the button in the report.
 (Reference Ticket - 248097)

Any chance this can get added in there?
It would be a great help when auditing calls whether or not it was a public or private call to help if needed with investigations.

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  • Jan 31 2020
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