VCS - start Genie sessions in speaker mode

There is a timing issue that makes interacting with the Genie on VCS difficult, particularly when on-network. By the time the device is lifted to the ear, the Genie has already said 'Vocera', which is confusing to the user. Genie sessions could be instigated in speaker mode as a default, and if the purpose was to place a call an on-screen button could be employed to move the call to handset mode once it is established.

  • Alyssa Sayre
  • Jan 31 2020
  • Already exists
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  • Cathey Kilner commented
    24 Sep, 2021 09:09pm

    Timing changes have been made to these prompts over the last few versions on VCS to improve this experience.

  • +10