Because the conversations between our physicians may contain PHI, it is advisable that the Chat "Banner" on the lock screen of an iOS device be limited to just the name of the person sending the chat. Otherwise, if the phone is misplaced, lost, or just sitting out, anyone with close proximity to the phone may view the first three lines of a chat when the phone is locked, potentially violating our security policy.

It would be best if this were similar to the email client, allowing administrators to chose the number of lines visible by the client when the phone is locked.

Our staff requires to see who sent the chat so they know if they need to respond on not. This is especially important in the OR areas.


Feature request / Issue ID 23609.
Internal reference: 00146147.