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Once template is viewed, do not realert with banner and sound.
Originated from Support Case # 00482918 Currently when a template is viewed after clicking/tapping "View" button on the web console or Vina app, it does not mark the template as "read/viewed/received". If a user who has received the template refre...0
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Edge - SnapComms Integration
An integration is needed to automate the broadcast of messages to all users on the Edge app during system-wide outages. While SnapComms targets computers, not all staff have access to one while working on-site. This would enhance communication by ...3 Clarification requested
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Send time from Engage to display signs
BCH is requesting that we send the time of day to their Marquee signs as part of the NK integraiton.0
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User is notified when call is forwarded to another group
When unanswered call forwarding is set up, it would be nice if Genie would announce when the call gets forwarded so that the caller knows that they will likely not be connected to the person they were originally trying to speak with. It could be a...0
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Dashboard for Vocera Servers Status
I would like to see a Vocera Dashboard that would show all of the servers status, number of user's currently logged into a console, some statistics (To Be Determined) for each server & server uptime. With the number of...0
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From Admin console, allow login as" a particular user into the User Console"
Sometimes an administrator needs to see a User's configuration via the User Console. It would be nice to be able to do this from the Admin console through some "login as" button. This is not a badge login, but a User Console login. There you could...0
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Use custom ringtones in VCS app
Users would like to be able to set custom tones for chat/alert/voice in the VCS app, rather than just the 9 default tones.0 Will not do
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Tiered Administration Audit Report - Column Addition
The Tiered Administration Audit Report could use an addition in the form of 'Field Modified' for the 'Modified Entity'. For example, this can include changes to the ASN field, the desk number field, and other parameters. One can then r...0 Will not do
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Text Messaging Report
There is a VMI report, but no text message reports when text is generated from the user console. Would like to add a report that includes recipient, sender, time-frame, message status, and response.0 Already exists
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Add a "notes" field to user profiles and group profiles.
This would help track speech rec for users and a myriad of other use cases for customers. Group profiles having a notes field could benefit admins on knowing the purpose of the group.1