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VCS Call Log
Please add the phone number of non vocera users to the call log. We can see the number when the call comes in but it isn't stored or displayed in the call log. If the caller is non Vocera, and the clinician misses a call today they...0 Already exists
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Group patient list
Northwestern uses the Care team list integration so the primary care team can see their patients in VCS. However, there are provider groups in Epic as well. Northwestern would like the providers part of the provide group taking care of a patient t...0
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Mass message user limit increase
ChristianaCare would like to see the mass notification limit of >/= 50 users to be increased so more users can receive a photo. -
Use custom ringtones in VCS app
Users would like to be able to set custom tones for chat/alert/voice in the VCS app, rather than just the 9 default tones.0 Will not do
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Don't ring Engage alerts on phone when on a call with another individual on VCS.
When there is an active phone call going on VCS, do not ring any urgent alerts/messages on VCS app.0
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Add pop-up Message to VCS upon user choosing email option
I would like to see a message pop-up in VCS when a user chooses the email option that would state, "you are choosing an option that may not be secure depending on your or your recipients' default email" or something along those lines to noti...0 Will not do
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VCS - start Genie sessions in speaker mode
There is a timing issue that makes interacting with the Genie on VCS difficult, particularly when on-network. By the time the device is lifted to the ear, the Genie has already said 'Vocera', which is confusing to the user. Genie sessions could be...1 Already exists
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Restore phone notification when users are dual logged in and get a notification
Recent changes to the VCS phone application have stopped all vibrate or ring notifications when a user who is dual logged in (phone and badge) receives a notification. Staff rely on that notification to know they have a notification in many cases ...3
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UI - Check to see if native dialer exists before trying to dial a phone number
Customers see a horrible message stating that phone service is not available when they click on a paging number vs using the call button on a user. Maybe don't show that number as link? or use a button that explicitly shows that you're trying to P...0 Clarification requested
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Include trial" licenses for Vocera apps"
You should include a couple "test" licenses for thing like the mobile apps with the system. Much like they did when Phone access to genie (Vocera Access Anywhere) was rolled out... every license included 3 users that could use that access. The sam...0