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Engage rules check all users in a level before escalating to the next level.
We would like alarms to escalate to the next level after checking the status of all users in the level, not just after checking the first response. Currently if there are multiple people in a level, if one is in DND or not available, Engage will i...0
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Addition of a Unique ID on all Edge Analytics Voice Detail Reports.
Customers sometimes extract data from Edge Analytics (PTA) to build out a usable dashboard of useable information. There is not a single identifier across all the different detail reports. Many of the reports have good information on them, but tha...0
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User Activity Report by Message Count
User Activity Report by Message Count I need a report that lists users ranked by the number of messages they have sent. This should include all users, even those with zero messages, so I can identify both active and inactive users for further action.0 Will not do
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Allow default of message status per facility
Would like to be allowed to default all or our secure message status to Urgent per provider's request. This will keep them from missing messages.0
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Notification Behavior - Notifications in inbox to be sorted by time and not by priority
Currently, they are sorted by priority so if the charge RN has to get their phone out of their pocket and have missed the 5 dings, they have to open into the inbox to get to the notification to view and then call into the room to answer the call b...0 Planned
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Upon user's 1st login, auto prompt to change password from system default
This would increase user security.0
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Load Balancing built into VSP nodes
Don't depend on customer implemented Load Balancing. Build it into base VSP product.0
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Use embedded database for both cluster nodes
By default have an internal database shared by both cluster nodes for VSP like Vocera Voice -
Add a status screen on VSP as on Vocera Voice
There is no status screen like Vocera Voice. Add Cluster status, messages flowing (including source/destination), system status, Any Voice integration status/issues, etc. -
MFA with DUO
MFA security is really really really needed.