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Engage rules check all users in a level before escalating to the next level.
We would like alarms to escalate to the next level after checking the status of all users in the level, not just after checking the first response. Currently if there are multiple people in a level, if one is in DND or not available, Engage will i...0
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Can we add MP4 Files to users greetings?
At our trust we have made groups for all Disney/Cartoons and we record the greetings and songs straight to the badge and the quality is questionable, can we have the access to directly add i.e Under the Sea song to The Little Mermaids Account0
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Can we have access to all the Commands the badge will understand and Easter Eggs
Can we have access to all the Commands the badge will understand and Easter Eggs - I think us admins would love the most updated full version of all commands and please supply this -
Call Timeout Delay
Within the Vina app. we have foudn that the default timeout on an incoming call to be forwarded to another user is 30 seconds. While this works for the receiver to get their phone out and review the caller and accept or dismiss the call, this can ...0
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Ability to remove Messaging workflow from new roles on versions 6.X
I needed to create a new text messaging workflow for Patient Care Supervisors to send messages to Charge nurses. unfortunately, i couldn't use the Messaging workflow to accomodate to the requirements so i created a new workflow and created a new r...0
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EPIC / EHR automated message delivery - Ability to determine and flag PHI Content
For the VMP app, there should be a way to parse an message. We are integrated with EPIC and when a message is sent, if the end user has the VMP app, they should be able to recieve the entire message. If not, then they only recieve the header. T...0
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Engage - Deliver alerts based on scheduled rules
Request from Andrew Kusters at VA Milwaukee (Clement J. Zablocki VA Medical Center): "Is there a way we can set a message to automatically go out on our VOIP phones every 2 hours around the clock?" This is something that is not a part of the stand...0 Planned
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Request different tone for Code Blue" alarms from Nurse Call through Engage."
Currently, all urgent priority alarms from Engage (which include Code Blue, Apnea, Brady, etc.) come through as a "double-kerplunk" and are enunciated. Is there a way to program the Nurse Call Code Blue alarms to have a different tone before the m...0
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Call Button Accept/DND Button Decline Alarms using Vocera Buttons
Hi,Can you please reactivate the Call Button to Accept and the DND Button to Decline Alarms? Reason is that the new verbage by voice is Accepted and Decline, if our staff say Accept Genie does not understand. When staff say Accepted by voice, Gen...0 Already exists
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Speech order of alerts
Currently when badges get a nurse call light notification, the message reads the alarm type and then the room number. We would like to have the option of reading the room number first and then the alert type.0 Already exists