Improve the Delete User feature

When deleting a User from the database, my understanding is that the system only performs that delete when the system is idle (or something similar to idle).  Because we have a very large database and very active system, if we use the Delete command a User may remain in the database for days or even weeks before the system finally purges it.

As a workaround, we are modifying the user to be a Temporary User with an expiration date that's a day or two out.  This method of deletion does not require the system to be idle.  Works, but it's extra steps.  Plus, with such a large system, we are doing daily adds and deletes.  Using the simple Delete command would be much preferred.

Is there not some way to modify the Delete command to work immediately, since the Temporary User expiration date works immediately?  I don't know if this is a code change or a change to the data schema, and the amount of effort it would take.  However, it would be greatly appreciated for large system users that are affected by this.

In theory, I believe this could also require a customer to purchase additional licenses if their users aren't purging. 

Thank you.

  • Guest
  • Jan 31 2020
  • Completed
  • Aug 25, 2020

    Admin response

    A change has been introduced in Voice Server 5.5 which allows the system to immediately remove a deleted item from the admin console and from usage by the system and then manage the remainder of the deletion process in the background while the system is busy.