Customer Request: Send messages to a role rather than an individual.
Lead Hospitalist at Oklahoma University Medical Center
Ryan Endress of Vocera when speaking with potential customers
University of Maryland
Stated as common functionality within medical systems
Continuity of patient care during provider changes
Nurses who have multiple roles within the system i.e. ICU nurse who is on the rapid response team
Initial Problem Hypothesis:
Clear and complete transfer of information between providers whenever a transfer of patient care responsibilities is required, commonly known as a hand-off.
Validate problem hypothesis
connect to customers who have requested this
ask questions to further understand the unmet need
Mock-up possible solutions (assuming current problem hypothesis is correct) including:
Role based communications
Hand-off or sign-out reports
Explore potential connections with existing Clinical Documentation initiative