Currently when a user sets the forwarding the Genie asks for three options:
All your calls
Only when you don't answer
When off-line
When any of those criteria are met, the call is immediately sent to the foward target.
I was asked to create an option before the call is sent to the forward target.
The option would be to leave a message or to go to a pager.
Example:
If someone has there forward target set to "Only when you don't answer",
The call goes to the user that is in DND.  The Genie would first ask if you would like to leave a message or pager the user first before it went to the forward target,
I hope this makes sense.
Thanks,
Thomas Metzner
University Hospitals - Cleveland, Ohio
216-983-5182