Genie Voice Verbiage for Users that are forwarded in Vina

Genie message confusing for forwarding workflow says 'forwarding to xxx' should instead state name of person being called is forwarding to, please hold to be connected. E.g. "Alyssa is forwarding to Erin…" OR just not state a message.


  • Fil Kim
  • Apr 9 2021
  • Already exists
Voice Service
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    Mike Ryker commented
    June 10, 2021 20:45

    The voice dialog for a forwarded user will say both the name of the called user/group and the name of the forward target user/group:

    Genie: Finding Jen McMaster

    Genie: I'm forwarding your call to Carol Wilson

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