Call flow forwarding should go to forwarded group/number etc after call attempt timeout

Current we can set the timer for the call attempt timeout. Common is 1-2 min. VCS and maybe Vina will attempt each person for 30 sec before attempting to deliver to the next person in the group. Only 1-3 attempts will be made from a timeout perspective. So, you could be in the first group and timeout before you even get to the forward group. I think after the time out, it should go to the forward group and start the timer again. Ultimately, you should land in the last group if all other forwards time out. The way it is now seems pointless to even have more than one forwarded group and then likely not to even hit that.

  • Guest
  • Jul 22 2020
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