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Allow periods (.), other special characters in user general profile text fields
It would be useful to allow periods and other "special characters" not currently allowed in user profile text fields. Users may have a period or other disallowed characters in their first or last name in Active Directory, and accounts for these us...0
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Display logs in less format from Pdmenu
From the Pdmenu, administrators are given the option to cat and/or tail log files. The cat log will show you what information has come through to that point. The tail file will show live updates. The tail file is good for me when we are doing test...0
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Ability to see who is actively logged on for a department/group (Had this functionality on Platform 5.x)
Could you please add the capability to see who is actively logged onto a badge for a department/group. I used to be able to use this functionality on Platform 5.x via the Status Monitor tab. Thank you.0
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Disable Adding/Removing Staff Assignment while still being able to see the staff assignment page
Allow a way to disable adding and removing assignments in Engage while still being able to see the staff Assignment page to see the Responder assignments. -
Upon user's 1st login, auto prompt to change password from system default
This would increase user security. -
Send notification when an adapter receives a message after a timeout
Currently most adapters have a message timeout setting. If the adapter goes the set amount of time without receiving a message, it will send out a notification. This notification can be emailed to you so that you are aware the adapter hasn't recei... -
Show Enabled or Disabled on main Users screen list
Show whether the account is enabled or disabled(checkbox in profile) on the list of users, without going into their profile.0
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Checkbox for Role to enable auto unassign at logout.
Feature to add a checkbox to roles next to "add to care team" checkbox as an option. The idea would be that the Role would be forced to auto unassign from the user assigned to it in case the user forgets or never unassigns themselves from set role...0
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Add a "notes" field to user profiles and group profiles.
This would help track speech rec for users and a myriad of other use cases for customers. Group profiles having a notes field could benefit admins on knowing the purpose of the group.1
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Change call forwarding settings automictically during set times/shifts
The ability to set call forwarding options automatically utilizing shifts/time stamps would allow customers additional flexibility to meet their needs. An example would be having no forwarding between 7:00 AM to 4:00 PM, but during after hours hav...1