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Vocera Edge : Call-back on a missed call fails
Client Scenario: Call Routing Behavior The client reported an issue with call routing behavior when calls are forwarded from the front desk to caregivers. Specifically, when a call from a specific unit (e.g., LAB) is transferred to a caregiver (e....0 Planned
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Vocera Edge Caller ID Show Which Voice Group Was Called
This applies only to organizations using Vocera voice 5.x as the call handler for Vocera Edge. When using a badge if a user calls a group that I am a member of and the call goes to me, the voice prompt will say "Can you take a call to Groupname fr...0 Planned
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Vocera Voice availability status needs to be available on Engage
When a user is on a phone call, the availability status(ie on a phone call) should be reflected on Engage side for smarter rules. Users on a phone call that is urgent shouldn't be interrupted, we'd automatically escalate past them to the next memb...0 Planned
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Ability to set whether alert breaks through an active call
We would like the ability to configure the 'Break through' option for calls in Engage rules. Currently, the 'high' priority alerts break through calls but can be set to not break through DND.0 Planned
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Notification Behavior - Notifications in inbox to be sorted by time and not by priority
Currently, they are sorted by priority so if the charge RN has to get their phone out of their pocket and have missed the 5 dings, they have to open into the inbox to get to the notification to view and then call into the room to answer the call b...0 Planned
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Option to Deactivate the "All Contacts" Tab in the Nursing Unit Contacts Page
Description: When navigating to Contacts by Nursing Unit > All Contacts Tab, the page doesn't load efficiently due to the large volume of users. This can result in performance issues, and it’s unnecessary to load all users at once. Request: We ...0 Planned
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Report to determine if the user-initiated authentication externally or from On-prime network
When a user login to the Vocera Edge application the user needs a report to determine if the user-initiated authentication externally or from On-prime network -
Documentation describing EDGE Permissions Co-Dependencies
Better description in EDGE User documentation describing the EDGE Permission Co-Dependencies. When granting (Allow) to certain User or Care Role permissions, other permissions will also be set automatically to (Allow). Provide a list of permission...0 Planned
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When browsing by care roles under contacts, would like to be able to start a group chat from that screen
When browsing from the contacts tab - when you pull up a group, you can start a group chat. You can also do so when you pull up a patient care team. However, if you browse by care role there is no option to start a group chat. This would be very u...0 Planned
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make locations searchable
For example, we get a call from 5 West, we need to find what is currently setup in Engage rules, then troubleshoot from there. So we would search for 5W in the search bar.0 Planned