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Dedicated Speech Recognition fields
I am aware that you have separate speech recognition fields for "Member Name - Singular", "Member Name - Plural", and "Alternate Spoken Group Name". However, there is currently no way to control all genie playback of a group name. Many end users f...0
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Report to identify who was in a group at during a specified time range
It would be very beneficial to be able to run a report that can identify who was in a particular group for a specified time range. Voice Server logs do not identify the selection process or outline who it attempted to direct a group call to, so it...0
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We would like to request that the VSTG gets the capability to send, via SIP signaling messages, the service state of the call especially in regards to hold and transfer scenarios in lieu of just stopping the RTP stream.
Many modern SIP environments employ RTP session monitoring as a mechanism to drop stale RTP conversations. Given the nature of human interaction to conduct a transfer, one cannot set a comprehensive timeout value, and the same goes for placing a c...0
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Expand Analytics Reporting to Include Callback Features
At SOMC utilizing the callback feature to Nurse Call has provided a great benefit to our staff as well as more timely responses to our patients’ needs. We utilize the VMI export report to review how often the CALLBACK feature is used compared to a...0
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Disable off site call forwarding when app is closed
While working off-site our users have their calls forwarded to their mobile phones which works well. However, at the end of their shift they have to ask the genie to turn this off. Would it be possible to have an option to only forward calls while...1 Already exists
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Enable vibration on v5000 for alerts
Allow for customization of vibration for alerts on v5000 - for example: Urgent alerts could vibrate as well as be enunciated Vibration only mode (similar to a silent mode on a cell phone) Vibrate + Chime for incoming calls and/or broadcasts0
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Badge Update Flag
In some cases, a customer may need a badge property or fw update, but not urgently enough to trigger additional downtime. An update flag could allow customers to choose a seamless update (for example, only apply update on next bootup) or urgent up...1
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Schedule DND
We have had several physicians request the ability to set a start and stop time to set the DND. They would like to use this feature to set themselves in DND when they leave the campus or are occupied and cannot answer a call.0
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Customize the way codes and alerts are read aloud
We would like the ability to configure codes and alert to allow the message to be read multiple times and to slow down or speed up the enunciation. -
Call flow forwarding should go to forwarded group/number etc after call attempt timeout
Current we can set the timer for the call attempt timeout. Common is 1-2 min. VCS and maybe Vina will attempt each person for 30 sec before attempting to deliver to the next person in the group. Only 1-3 attempts will be made from a timeout perspe...0