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Limiting SIP ports usage on calls that loop.
Our hospital has workflows requested to loop unanswered calls to two roles or looping to a cisco then back to the user if user is called in Vina. This is to ensure calls have to capacity to be answered by someone and not just die. There are roles ...0 Planned
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For Roles that have escalations - can there be a way for the genie to announce to the caller that the call is being forwarded and to where (i.e., another role or to an extension)
Callers who call a resident and up with the attending can be frustrating on both ends.0
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transfer call on Vina Console
ACPs are requesting the ability to receive a call from Cisco deskphone that is associated to Vina Console (Enable Console Phone) to have ability to transfer call on desktop application. -
Virtual Vocera 6.x environment for customer access and evaluation
Good Day, It would be valuable if Vocera offered a virtual instance of the Vocera 6.x platform to 5.x customers. The instance would be used by customers for both evaluation and learning tasks. This is a very common practice by application vendors ...0
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Voice Command to Change Environments
It would be nice to be able to quickly and easily change voice environments via a voice command from a badge such as; "Connect to test environment" or "Connect to production environment". This would allow super users to easily be able to to assist...0
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The name announcement "Finding Sam Smith in Rex Hospital" delays calling, especially with emergent calling. Request to remove announcement completely.
The Genie name announcement "Finding Sam Smith in Rex Hospital" when making a call delays calling, especially with emergent calling. Request to remove announcement completely so that calling can start immediately.1
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Option to have RTP-Stats in BYE message
On Platform 6 would it be possible to have the ability to send RTP-Stat messages in the BYE message?It would be useful for monitoring telephony call quality.0
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Enable Voice recognition from external Genie
External callers have issues reaching callers by name.0 Already exists
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Genie Voice Verbiage for Users that are forwarded in Vina
Genie message confusing for forwarding workflow says 'forwarding to xxx' should instead state name of person being called is forwarding to, please hold to be connected. E.g. "Alyssa is forwarding to Erin…" OR just not state a message. -
Validation for BCU Custom Properties
We would like to see the voice server badge configuration utility validate custom properties when saving the configuration. We ran into an issue where our B3000N badges would not pull the new custom property and upon further discovery noticed that...0