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Separate the Home page into ALERTS and MESSAGES instead of NEW and READ.
Currently the Home page is separated into two sections that are collapsible (NEW and READ). The NEW section can have a mix of Alerts and messages. The READ section can have a mix of Alerts, messages and calls. The Alerts fall to the very bottom of...0
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Allow the User to set the time that they are Unavailable
Currently there are 6 preset Unavailable time options for the User to choose from. Request for an option that allows the User to set the timeframe they will be unavailable. -
Popup asking User to confirm that you want to unselect a Favorite when you tap it - this will decrease instances that Users mistakenly unselect a Favorite
The Managed Favorite tab does not behave like other Apps so it is easy to tap a contact in your Favorite list (thinking you can call or message them) but mistakenly unselect them. Request to have a popup warning asking the User to confirm that the... -
Favorites - Enable ability to Favorite Contacts outside of Managed Favorites tab
To select Favorites, it would be beneficial to be able to favorite contacts in all areas of the Vina app. For example, if someone messages you, it would be useful to be able to favorite that User from the message, and not have to navigate to the M... -
Request for music or some sound, instead of complete silence, to indicate the call is still active while on Hold.
Currently, when you are put on hold in Vina, there is silence while you wait. Sometimes there is an initial voice that says "please hold", but sometimes it is not heard, then there is complete silence. Request for music or some sound, instead of c... -
When making a Vina call off-site, the Direct Access Banner is confusing - request to make this more intuitive.
When making a Vina call off-site, the Direct Access Banner with the associated phone number pops up (screenshot attached). The user must tap this banner to make any calls. The added step of tapping a random banner to make a call is confusing. Even... -
Have the ability to pinch and zoom in Vina
Larger Font selection doesn't make the font large enough for some to read. If users could pinch and zoom to see information on the screen (patient info, etc)0
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Managed Favorites Tab enabled to allow Calling/Messaging
Request: Managed Favorites Tab enabled to allow Calling/Messaging. Currently, the Managed Favorites only allows for Favoriting or Un-Favoriting contacts. This is not the same workflow as other voice apps. Other Voice apps allow for calling and mes... -
Display user role or department in CallerID in Vina and desktop phone that are not in Vina.
Due to enormity of staff in the hospital, clinicians find more value in identifying roles or departments in the caller ID then user names. (ex, a nurse is a rapid response would expect the clinical surveillance nurse to call them back, the nurse d...1 Will not do
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Allow Vina to Display the name of the Vina Users in the active call, even after being transferred via a hospital desk phone
Currently, when a Vina User "Pam" calls a Hospital Unit front desk phone (555-555-5555), then is transferred to another Vina User "Sam", the call display for both Vina Users shows the front desk phone number (555-555-5555). This is not accurate, a...